{"@context":"https://schema.org/","@type":"JobPosting","title":"Business Analyst","description":"YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!

YOUR TASKS:

Customer (Internal)

Represent business needs within IT delivery processes
Bridge gaps between business expectations and IT solutions
Support resolution of business issues and inquiries

Stakeholder

Internal:

Support implementation of EGAPs in the country
Act as an interface between the country and the regional/global IT
Provide regular updates on initiatives and status to IT Management

External:

Coordinate with vendors for solution delivery and support
Manage issues, escalations, and service performance
Ensure solutions align with business requirements

Process

Local Digitalization

Define and capture business requirements
Analyze processes and design solutions
Support implementation and delivery
Validate solutions through testing
Support adoption and post-implementation

EGAPs:

Align rollout scope and timelines with regional teams
Assess local gaps and readiness requirements
Support rollout execution and coordination
Validate deployment through local testing
Support stabilization and user adoption

Work Health & Safety

Take reasonable care for own and others’ safety
Comply with DHL safety policies and instructions
Report hazards, incidents, and near misses promptly
Participate in required safety training

People Management

No direct reports; influence without formal authority
Drive alignment and decisions through value-driven insights
Enable change and continuous improvement across stakeholders

YOUR PROFILE:

Bachelor's Degree Information Services (or equivalent)
3–5 years of experience in business or systems analysis roles
Experience delivering IT solutions across the full development lifecycle
Proven experience working with cross-functional stakeholders
Experience in Agile or hybrid delivery environments preferred
English fluent (written and spoken)
Skills: Business Knowledge, Business Analysis, Requirements Management, Data Modelling & Design, Planning & Organizing, Stakeholder Relationship Management.
Competencies: Customer Focus, Strategic Alignment, Driving Performance, Self-Development

OUR OFFER:

Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of “Respect and Results”.
Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
Employee hobby clubs, sports championships.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!","datePosted":"2026-07-02","hiringOrganization":{"@type":"Organization"},"employmentType":"onsite"}